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Shipping FAQ

Where are you located?

Springfield, VA


What kind of shipping should I select for my bread order?

All breads must be shipped 2-day or faster. If you are not in the 2-day Ground zone, you MUST select 2nd Day. We cannot guarantee the quality of bread that is in transit for more than 2-days. Also, to preserve freshness we recommend double bagging and freezing for any bread products that are not being immediately consumed.

Click to see the FedEx Ground In-Transit Map.


Why does my cheese order only allow me to select 2nd Day Air?

Due to the cost and highly perishable nature of cheese, we had to set it as 2nd Day or faster by default. Many customers outside of the two day Ground zone were ordering the cheaper shipping option without realizing that cheese cannot spend a long time in transit. Now that it is set to the faster shipping option by default, we usually notice when reviewing the orders when a customer is within the eligible Ground zone and change the shipping as necessary. A refund is given with the difference in shipping when the order is picked up by FedEx. Please feel free to leave a comment on the checkout page, if you feel your order is eligible for Ground shipping.


Why does my shipping cost this much?

The shipping costs are determined by FedEX based on several factors including the weight of the package, distance to the destination, and whether the destination is residential or business. Less populated areas may have a higher shipping cost due to infrequent FedEx service. To maximize shipping value, adding items to your order may bring down the overall shipping cost per item.

If you are purchasing only a few small items, please contact us to see if your order is eligible for shipping in USPS Flat Rate box or one of the new Regional Rate boxes. The software does not currently have the capability to sort out which orders are eligible for shipping with these special boxes, so we are more than happy to evaluate whether your order will fit.


Does my order qualify for Free Shipping?

We do not have a maximum or minimum order for free shipping. We do offer free shipping on select merchandise on our website (free shipping would be included in the name), otherwise we do not offer free shipping. Free shipping is only for domestic shipments (which does not include HI, AK or other US territories.)

Please note that at this time, free shipping is suspended for all shipments going to Canada (which includes all merchandise on our website). Also please keep in mind, if you are living in Canada, there may be additional cost associated to your package.


What is the Cold Shipping Fee for?

Please click here to see our Cold Shipping information page on the left.



When will my order ship?


Orders take 2 - 3 days to process before they are shipped, especially orders containing freshly baked products. Orders containing perishable products will be shipped so that they do not sit over the weekend in a cargo area. Therefore, orders are usually released for shipment Monday, Tuesday, and Wednesday from our east coast Springfield, VA location to our exclusive shipping partner FedEx, Federal Express. If your package does not contain any perishable products, your order can be released for shipment Monday - Friday.


When will my order arrive?

Please see the days in transit Map and the FedEx shipping options table. You will select your shipping options at checkout. Based upon your shipping destination, and whether your order contains perishable items, you must plan on and select a shipping option for up to a maximum of two business days in transit leaving from our east coast Springfield, VA location either Monday, Tuesday, or Wednesday. Watch for a shipping confirmation (FedEx email) with tracking number when the order is transferred to FedEx. Holiday cutoffs will be posted on home page of website. Please note that FedEx will only deliver to residential addresses Monday-Saturday and to businesses Monday-Friday. For Express shipments, there will be an additional charge for Saturday home delivery

Reminder: DO NOT CHOOSE FedEx GROUND shipping if your order contains perishable products and your shipping destination is outside of two days in transit.

Note: All orders are reviewed based upon product mix and days in transit, and if FedEx ground is chosen by mistake for perishable products, or if Air is chosen where ground transit will arrive in the same time frame, we will correct the shipping method and charge or credit your credit card for the difference.


Where do you ship your products?

We have experience handling perishable shipments to destinations all over the United States, including Alaska and Hawaii. At this time we do not accept orders through our website for shipments to Canada, Mexico or outside of North America. Also, please note that we cannot deliver to P.O. Boxes or APO/FPO addresses. Please note that if you are living in Canada, there may be additional costs associated with shipping your package.


What if I have a last minute party that I need items for?

We will do everything we can to accommodate you on rush orders. Help us help you by making sure you indicate in the note field at checkout that you have an urgent deadline and try to leave at least one shipping day in the timeline for contingencies such as inclement weather conditions, holiday rush delays, missed driver delivery, or incidents beyond everyone’s control.


What if I have entered my address incorrectly?

In the event that you notice your address has been entered incorrectly before your order ships, please email us at order@theswissbakery.com and we will adjust your invoice accordingly. If your package has already shipped and you realize that your address is not correct, contact FedEx directly for an address change. Please note that there is a fee for an address change when the package has already been picked up by FedEx. Their phone number is 1-800-GoFedEx (463-3339).


What if FedEx is having trouble delivering my package?

Once your package leaves our bakery, it is best to contact FedEx directly with any questions or concerns you have. For customer support their phone number is 1-800-GoFedex (463-3339). FedEx may deem it necessary to require a signature for your package if there is not a safe spot to leave your package. If that happens, you must contact them as soon as possible to have them either hold the package or request them to deliver it to a different address.


Product FAQ

Do your products contain nuts?

Our products are made in a small bakery that processes foods that contain wheat (gluten), milk, eggs, soy, peanuts, tree nuts, and chocolate. While some cookies and cakes may not contain all of these products, trace amounts of them may be found in our products.


What is your return policy, satisfaction policy, or guarantees?

We take great care in packaging our products, however our baked goods are fragile. Unfortunately we can't guarantee what happens to the packages once they leave our hands. If you are not completely satisfied with our products, our shipping, or our service, we will do everything possible to make things right so you come back. Contact us immediately at order@theswissbakery.com so we can work with you in finding an agreeable resolution.
NOTE: The Swiss Bakery is not responsible for delayed or returned orders due to incorrect or undeliverable addresses. Please check all shipping addresses carefully. We guarantee delivery only to the addresses we are given. Delivery services will not forward. The Swiss Bakery is not responsible for damage or loss as a result of incorrect address information or for inability of a recipient to receive the package.


When will this product be back in stock?

We have two big shipments a year that come directly from Switzerland; one in the spring and one in the fall. Some products are only available to us in these shipments, which means there may be a short period of time during which certain things are out of stock. Due to our nature as a small business, we currently do not have the volume of customers to order more frequently or the storage space to keep additional items on hand. The shelf life of products is also a concern when we stock items for the store. If you would like a certain item that you do not see or that is out of stock, send us an email at order@TheSwissBakery.com to inquire about the availability of that product.



Privacy FAQ

Why do I get a warning about secure content when transferring to certain pages?

Your browser may give you a warning when transferring to pages, such as the checkout page, where you enter secure information. This is solely because you are transferring from one page where you do not enter any information to a page that has secure forms for you to enter information safely. Please see our Privacy Policy Page for more information about how we keep your information secure.


What do you use my email address for?

We will only use your address to send you messages pertaining to your order, such as a confirmation email and tracking information. We will only send you additional emails if you sign up for our email list.


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